One conversation around each client.

Loop is the messaging platform built for home care — so families, caregivers, and agencies can stay in touch about what matters, without anyone stepping over the line.

Everyone who cares for one person, in one place

Family, caregivers and agency staff share the channels for a single client. An update goes to the people it concerns, and to nobody else.

Family channels are read before they send

A caregiver's message to a family channel is checked before it goes out. If something needs a second look, it is held and the agency sees it. Care team channels are not screened — staff talk to each other plainly.

Shift notes in two versions

A shift note is drafted twice: one version for the family, one for the care team. Staff read both before the family's version is sent.

Shifts that need covering

A caregiver who can't cover a shift posts it to the Exchange. Other caregivers put a hand up, and the caregiver who posted it chooses who takes it.

Where AI sits in this

An AI helps us catch problems early — things like medical advice from caregivers who aren't medical, or moments when the team needs extra support. It's there so we can take better care of your family, and the people doing the caring.

Want to see it

We would rather show you than describe it. Reach us on the contact page and we will set up a look.